Consent Policy

Last updated: March 19, 2026

Still Here uses Twilio to send SMS messages and place voice calls as part of the check-in escalation process. This page explains how we obtain, record, and manage consent for all communications sent through Twilio.

Why Consent Matters

Telecommunications regulations (including TCPA in the United States) require that we obtain explicit consent before sending automated SMS messages or placing automated voice calls to any phone number. Twilio, as our communications provider, requires proof of consent for all messaging and voice traffic on their platform.

Types of Consent We Collect

1. User consent (you):

When you create an account and provide your phone number, you consent to receive:

• SMS check-in reminders if you miss a push notification.
• Account-related notifications (password resets, security alerts).

2. Emergency contact consent:

Before adding someone as an emergency contact, you must obtain their explicit consent to receive:

• SMS messages notifying them that you have missed your check-in.
• Automated voice calls if the SMS goes unanswered.
• Periodic consent verification messages (no more than once every 6 months).

3. Emergency services consent:

If you enable the emergency services escalation step, you consent to an automated voice call being placed to 911 on your behalf. This call includes a pre-recorded message with your name, location, and a request for a welfare check.

How We Obtain Consent

Opt-Out Mechanism

All emergency contacts can opt out of receiving messages at any time by:

• Replying STOP to any SMS message they receive from Still Here.
• Contacting us at hello@stillhere.app to request removal.

When a contact opts out, we immediately stop all communications to their phone number and notify you that the contact has been removed from your escalation chain. You may re-add them only after obtaining fresh consent.

Consent Records

We maintain the following records for Twilio compliance:

• Timestamp of when consent was obtained (initial SMS sent).
• Phone number that consent was collected for (stored in E.164 format, masked in logs).
• Method of consent (SMS acknowledgment, form submission, or verbal confirmation by the user on behalf of the contact).
• Scope of consent (what types of messages the contact agreed to receive).
• Last verified date from periodic consent verification.
• Opt-out date if the contact has revoked consent.

These records are retained for as long as the contact is active, plus 2 years after removal or account deletion, as required for compliance purposes.

Consent for Users (Your Own Phone Number)

By providing your phone number during account setup, you consent to receive SMS messages from Still Here via Twilio. You acknowledge that:

• Messages may include check-in reminders, escalation alerts, and account security notifications.
• Message frequency depends on your check-in schedule and escalation configuration.
• You can opt out of non-essential messages by contacting us, though this may affect the Service's ability to function as designed.

Consent Revocation

You may revoke consent for your own phone number by:

• Removing your phone number in the app settings.
• Deleting your account entirely.
• Contacting us at hello@stillhere.app.

Emergency contacts may revoke consent at any time as described above. Revocation of consent will be processed within 24 hours.

Updates to This Policy

We may update this Consent Policy from time to time. Material changes will be communicated via email or a notice within the Service. Continued use of the Service after updates constitutes acceptance.

Contact Us

For consent-related inquiries or to request access to consent records:

• Email: hello@stillherehq.com
• Contact form